Refund policy
30-Day Returns Policy
We offer a 30-day returns policy on all items. This means that you have 30 days from the date of delivery to request a return or refund. To be eligible for a return:
- Your item must be unused and in the same condition as when you received it.
- The item must be in its original packaging
Proof of purchase is required. Once your return is received and approved, you will be issued with a refund to your original payment method.
Faulty or Defective Items
If your order arrives defected or faulty, you are entitled to a replacement or a full refund. Please email shop@chrome-wire.com within 30 days of receiving your item, providing your:
- Order number
- Issue description
- Photos of the defected item
Your claim will be reviewed promptly, and your refund will be processed and issued at no extra cost.
Refund Processing
After we have received and inspected your return, your refund will be processed within 5-10 business days. All refunds are issued to the original payment method. Processing times may vary by your bank or provider.
To start a returns claim or report a defected item, email us at shop@chrome-wire.com